Refund & Cancellation Policy

1. Policy Overview

This policy outlines the refund, cancellation, and return terms for software products and enterprise services provided by Blaze Global Private Limited.

2. Free Software Downloads

Currently, our flagship software products, Blaze AI Background Remover and LEDGR ONE Business OS, are offered as free downloads. As no payment is collected for these products, no refund policy is applicable.

3. Paid Licenses & Subscriptions

For any future paid features or software licenses:

• We offer a 14-day money-back guarantee for software that is proven defective and cannot be resolved by our support team.
• Pro-rated refunds may be available for annual subscription cancellations, subject to specific product terms.

4. Enterprise & Service Contracts

For B2B services and enterprise development:

• Refunds and cancellations are governed by the custom terms defined in the specific service contract.
• Partial refunds may be issued for undelivered milestones in the event of early contract termination.

5. How to Request a Refund

To initiate a refund or cancellation request, please email us at info@blazeglobal.in. Include your order ID, a clear reason for the request, and your contact details. Valid requests will be processed within 7-10 business days.

6. Non-Refundable Items

The following are strictly non-refundable:

• Consultation fees and advisory services
• Completed custom software development
• Activated one-time software licenses

7. Contact Information

If you have any questions about this policy, please reach out to us:

Email: info@blazeglobal.in

Address: 92/1, 2 FR Heeraman Ka Purwa, Hatia, Kanpur Nagar – 208001, Uttar Pradesh

Working Hours: Monday - Friday, 9:00 AM to 6:00 PM IST